Privacy Policy

Privacy policy

How we collect information

Surrey Virtual Wellbeing is supported by Surrey County Council, Surrey Heartlands Health and Care Partnership and other organisations who deliver support services within Surrey. We are all committed to protecting and respecting your privacy.

This page sets out the basis on which any personal data we collect from you, or that you provide to us, through our website will be processed by us. By using our website you are accepting and consenting to the practices described in this policy.

Your data will be processed by the site, which is the responsibility of Surrey Heartlands Health and Care Partnership, with a third party (Rainmaker Solutions Ltd) as a sub-processor. Data will be controlled by the specific provider that runs the sessions you request to join.

Information we collect from you on this website

Any personal information collected via this website is used only to respond to your enquiries and your requests to join organised sessions. The details will be shared with only the provider, or providers, you choose to contact regarding these sessions.

Data submitted through this site is processed by the site and controlled by the specific provider you submit it to, 

We will collect and process the following data about you:

  • Information you give us

This is information about you that you give us by uploading content or data to our website or by participating in discussions through our website. It includes information you provide when you contact us through our website. The information you give us may include your name, address, e-mail address and phone number.

No personal information is disclosed to any other third parties (unless specifically stated otherwise) and is held under the provisions of the Data Protection Act.

The site is administered for Surrey Heartlands Health and Care Partnership by a third party organisation (Rainmaker Solutions Ltd) who maintain and update the site. They will not routinely have access to your data, but in the unlikely event of an issue with bookings or functioning of the site that needs investigation they may see lists of information. This will be kept to a minimum, and all relevant staff have been checked to the same level as the Council and provider organisations. 

Where we store your personal data

The data that we collect from you will be stored at a destination inside the United Kingdom. We will use strict procedures and security features to try to prevent unauthorised access to your information.

Changes to our privacy policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email. Please check back frequently to see any updates or changes to our privacy policy.


We use third-party web analytics tools to help us monitor how people use this website. Your IP address will be collected for the purpose of distinguishing between internal (staff) and external (public) usage.

We do not associate your IP address with anything that is personally identifiable, so your use of this website will remain anonymous to us. To disable the collection of analytics data you can enable the “Do Not Track” setting in your browser.

Policy last updated 4 May 2020