Accessibility statement for Surrey Virtual Wellbeing

This website is run by Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level “AA” of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

How accessible is this website?

We know some parts of this website are not fully accessible and these include:

  • Filter input fields on the ‘Find a session’ page
  • The date-picker on the ‘Find a session’ page is not fully compatible with screen readers
  • Some element ID’s are used more than once on the individual session pages.
  • Fields in the session registration/booking forms
    • Form elements are not properly grouped
    • Labels and form controls not correctly linked
    • Country select field does not have a description.
    • Radio buttons are not correctly linked to description for screen readers.

We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices. View the list of supported Internet browsers.

Reporting accessibility problems with this website

Whilst all aspects of this website have been carefully designed to comply with international accessibility guidelines, there are many companies and people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines. If you have any problems accessing our website or part of it, then please contact Web and Digital Services.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Written content on the website is considered to be fully compliant with accessibility regulations. 

Notes on technical compliance are listed above.

Disproportionate burden

Disproportionate burden does not apply to this website.

Content that’s not within the scope of the accessibility regulations

No content on this website is currently considered out of scope of accessibility regulations.

How we tested this website

We tested our main website platform and sub-pages, available at We tested using:

  • Third party service providers and members of the public during structured testing sessions
  • SiteImprove Accessibility Checker – Testing each page individually on desktop
  • A screen reader on desktop (Dolphin SuperNova)

What we’re doing to improve accessibility

In order to improve accessibility we are:

  • Investigating ways to improve the existing functionality on the website, where it is not fully compliant with regulations. This includes the date picker/date filters on the ‘Find a session’ page
  • Continuing to review how we develop the site in future, making sure that any new functionality is accessible

This statement was prepared on 29 April 2020. It was last updated on 4 May 2020.